Contact Email
Parallel is operated by Pixeo IO, a sole proprietorship registered in India. For app support, account help, invite issues, privacy questions, or general feedback, contact us at support@meetparallel.app.
What to Include
Include a short description of the issue, your device type, and app version if available. For account-related requests, include the email address connected to Parallel. Never send passwords, sign-in codes, or full payment card details.
Delete Your Account and Shared Content
In the app, open Profile settings and select Delete connection. Despite its name, this option deletes your account as well as unlinking you and your partner. Your partner’s account remains active.
The deletion process removes the shared photos, videos, and text messages associated with the connection. Your partner also loses access to that shared content. Crash reports and analytics events are not deleted by this process.
If you cannot access the app or need help with a deletion request, email support@meetparallel.app. Read our Privacy Policy for more information about data handling and retention.
Subscriptions and Billing
Parallel uses RevenueCat to manage subscription access. If you purchased through Apple or Google Play, use the store account used for the purchase to check your subscription and manage renewal.
Follow the official instructions to cancel an Apple subscription or cancel a Google Play subscription. Before deleting your account, check and cancel renewal in the relevant store if needed. Do not assume account deletion cancels billing.
For missing subscription access or purchase questions, email us with your platform and a description of the issue. Refund eligibility depends on the applicable store rules and your legal rights. See our Terms & Conditions for more details.
Response Time
We try to respond as quickly as possible. Response times may vary while Parallel is still growing.